ITEM OR PAYMENT CHANGE?
Unfortunately once and order has been placed, we are unable change billing information, item, size or quantity on the existing order. However, if your order has not shipped and you would prefer to cancel the order and place a new one, please contact our customer support center with your valid order number and and let us know you would like to cancel. Out team will do our best to catch the order before it ships!
If you have not received a shipping confirmation, we may be able to process a shipping address change. Please reach out to our customer support center with your valid order number and new shipping address desired. Our team will do our best to catch the order before it ships!
- Your new address must be within the same country as the original address entered.
- An address change or cancellation request is not guaranteed until one of our team members has confirmed your request has been processed.
- All orders are subject to our return & exchange policy.
- Refunds on cancellations can take up to 3-5 business days depending on your bank.