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ORDER DECLINED

Fraud Protection

  • To protect our customers, if an order appears to be suspicious, we will cancel and refund the order in full.
  • We require that your billing and shipping address match to prevent identity and credit card fraud.

 

Pending Payment?

  • When order payment is attempted but declined, a temporary authorization may be placed on your card. 
  • This occurs when your payment processor is testing to confirm that your account is active and has credit available to accommodate the order. 
  • The payment will show up as "pending" on your bank account but will not clear until the order has been accepted. 
  • If your order is declined, the pending transaction will drop off your account in 3-5 business days.
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