To protect our customers, if an order appears to be suspicious, we will cancel and refund the order in full. We require that your billing and shipping address match to prevent identity and credit card fraud.
When order payment is attempted but declined, a temporary authorization may be placed on your card. This occurs when your payment processor is testing to confirm that your account is active and has credit available to accommodate the order. The payment will show up as "pending" on your bank account but will not clear until the order has been accepted. If your order is declined, the pending transaction will drop off your account in 3-5 business days.