Damaged/Wrong Item

Policy Overview

If you believe you have received the wrong item or your item arrived damaged, please send the following information to our customer support center:

  • Full name
  • Order number
  • Photo(s) of damage/wrong item
  • Brief explanation of mistake


We are only able to process a refund or exchange for damaged and/or incorrect items within 60 days from the date you received the order and are not responsible for any damages to any merchandise once the item has been worn, used, or washed.

Upon receiving photos of your damaged or wrong item, we will issue a return label to you via email. Once the affected item is in route back to our warehouse, we’ll ship you a replacement. Please reach out to our team as soon as your possible so we can resolve your issue right away!

 

  • 103
  • 15-Oct-2019
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