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Home > LIVE NATION > RETURNS
RETURNS

Policy

  • Returns are accepted within 30 days of order arrival to customer.
  • Shipping fees are not covered for merchandise without damage or shipped incorrectly.
  • Clothing that has been washed or worn will not be accepted for return.
  • Music, media and accessories must be unopened, unused, and in condition as received.

 

Will I need to pay for return shipping?

  • Shipping fees are only covered for products that are damaged or shipped incorrectly. 
  • Contact customer support with an explanation of defect and include photo and/or video of damaged or incorrect item to receive a pre paid shipping label via email for your return. 
  • If you have received a return shipping label, make sure you send your item(s) back within 2 weeks from receiving your return shipping label or your return shipping label will become invalid. 

 

To Return Item(s)

  • Print and fill out the form located at the bottom of this page.
  • Use original packaging (if possible) to return your item(s) to the following address including the completed form:


Live Nation Returns
c/o Gnarlywood
2081 Faraday Ave.
Carlsbad, CA 92008

 

Return Tracking

  • Please return items to us using a mail service that provides tracking or insurance.
  • We are only responsible for items received and cannot maintain responsibility for returns/exchanges lost in the shipping process.

 

When will my return be processed?

  • Once your return has reached our office please allow up to 30 days for it to be processed. 
  • Funds can only be refunded to the method of payment used for the original purchase.
  • A representative will be in contact with you (via the email address used to place your order) to provide further details.

 

When will I see my refund?

  • Once a refund has been submitted, the issuing bank will post it to your account within 3-5 business days when issued to a credit card.
  • Refunds issued to a bank account or pin-less debit typically take 10 business days to reflect on the account balance.
  • This time frame can vary from one financial institution to another.
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Attachments

LN_RETURNS.pdf
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