- Returns & exchanges are accepted within 30 days of order arrival to customer.
- Shipping fees are not covered for merchandise without damage or shipped incorrectly.
- Clothing that has been washed or worn will not be accepted for return.
- Music, media and accessories must be unopened, unused, and in condition as received.
Will I need to pay for return shipping?
- Shipping fees are only covered for products that are damaged or shipped incorrectly.
- Contact customer support with an explanation of defect and include photo and/or video of damaged or incorrect item to receive a pre paid shipping label via email for your return.
- If you have received a return shipping label, make sure you send your item(s) back within 2 weeks from receiving your return shipping label or your return shipping label will become invalid.
To Return Item(s)
- Print and fill out the attached form outlining the details of your return or exchange. (file to download form is located to the right of this article)
- Use original packaging (if possible) to return your item(s) to the following address including the completed form:
Live Nation Returns
2081 Faraday Ave.
Carlsbad, CA 92008
- Please return items to us using a mail service that provides tracking or insurance.
- We are only responsible for items received and cannot maintain responsibility for returns/exchanges lost in the shipping process.
When will my return/exchange be processed?
- Once your return/exchange has reached our office please allow up to 30 days for it to be processed.
- A representative will be in contact with you (via the email address used to place your order) to provide further details.