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RETURN/EXCHANGE

Policy

  • Returns & exchanges are accepted within 30 days of order arrival to customer.
  • Shipping fees are not covered for merchandise without damage or shipped incorrectly.
  • Clothing that has been washed or worn will not be accepted for return.
  • Music, media and accessories must be unopened, unused, and in condition as received.

 

Will I need to pay for return shipping?

  • Shipping fees are only covered for products that are damaged or shipped incorrectly. 
  • Contact customer support with an explanation of defect and include photo and/or video of damaged or incorrect item to receive a pre paid shipping label via email for your return. 
  • If you have received a return shipping label, make sure you send your item(s) back within 2 weeks from receiving your return shipping label or your return shipping label will become invalid. 

 

To Return Item(s)

  • Print and fill out the attached form outlining the details of your return or exchange. (file to download form is located to the right of this article)
  • Use original packaging (if possible) to return your item(s) to the following address including the completed form:


Live Nation Returns
c/o Gnarlywood
2081 Faraday Ave.
Carlsbad, CA 92008

 

Return Tracking

  • Please return items to us using a mail service that provides tracking or insurance.
  • We are only responsible for items received and cannot maintain responsibility for returns/exchanges lost in the shipping process.

 

When will my return/exchange be processed?

  • Once your return/exchange has reached our office please allow up to 30 days for it to be processed. 
  • A representative will be in contact with you (via the email address used to place your order) to provide further details.
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Attachments

LN_RETURNS_FORM_1.pdf
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